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Upgrade (Query Fail #7)

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Monday, September 12, 2011

Upgrade (Query Fail #7)

From: "sbyrnes@pscauto.com" <connect@xtleads.com>
To: joeclifford23@yahoo.com
Sent: Saturday, September 10, 2011 4:58 AM
Subject: Upgrade


Joseph N Clifford,

Honda of OakLand [sic] would like to "Reward" you for your past business by upgrading your 2008 Honda Civic. Our records indicate you are one of the select few customers who should be able to trade in your 2008 Honda Civic and upgrade into a brand new 2012 Honda Civic with no money down and with no increase in your current monthly payment! This means additional features for the same payment!

This program will only be available for a limited period of time so please contact Con Byrnes at 510-420-9204 to schedule an appointment, or stop by at your convenience with this printed email.

Sincerely,

Con Byrnes
(510) 420-9200



Dear Con,

We did this dance before.  I took time out of my day, only to come in and find out that this new "reward" meant I could trade in my perfectly fine '08 (with a 2% rate) for a 2011 at 5.5%.  Apparently my credit score had dipped, due to no fault of my own but a fuck up with a student loan sale and failure to tell me of said sale, though no one at your facility was interested in my side of the story, despite my otherwise flawless report.  The irony is that since this time I have become independently wealthy, could walk in and pay cash for any of the new models.  But I will not come back to your establishment because of that 5.5% insult and because the latest Civics have been so critically panned.  Please stop sending me these "reward" offers and take me off your e-mail list.  I will certainly be purchasing a new car in the near future, and it very well may even be another Honda; it will not, however, be with Honda of Oakland.  I had never missed a payment with you.  I was a loyal customer.  I even sent friends (and a fiancee) to your dealership.  You should treat your customers better.

Sincerely,

  Joe Clifford

PS You might want to consider changing your name.  A car salesman named "Con" doesn't exactly engender feelings of trust, y'know?

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2 Comments:

At September 12, 2011 at 7:41 AM , Blogger troubledwaters said...

You should CC Honda's investor relations on this one, or at least the Western regional office. Maybe they'll change his name for him :-)

 
At September 12, 2011 at 9:15 AM , Blogger Justine said...

Go remember my awful experience there? The guy was super creepy and refused to help us at all. Then sent me a weird email about how "actions create reactions". Ugh I forgot how much I hated Honda of Oakland.

 

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