This page has moved to a new address.

My Correspondence with Netflix When They Sent Me a Damaged Disc in 2007

body { background:#aba; margin:0; padding:20px 10px; text-align:center; font:x-small/1.5em "Trebuchet MS",Verdana,Arial,Sans-serif; color:#333; font-size/* */:/**/small; font-size: /**/small; } /* Page Structure ----------------------------------------------- */ /* The images which help create rounded corners depend on the following widths and measurements. If you want to change these measurements, the images will also need to change. */ @media all { #content { width:740px; margin:0 auto; text-align:left; } #main { width:485px; float:left; background:#fff url("http://www.blogblog.com/rounders/corners_main_bot.gif") no-repeat left bottom; margin:15px 0 0; padding:0 0 10px; color:#000; font-size:97%; line-height:1.5em; } #main2 { float:left; width:100%; background:url("http://www.blogblog.com/rounders/corners_main_top.gif") no-repeat left top; padding:10px 0 0; } #main3 { background:url("http://www.blogblog.com/rounders/rails_main.gif") repeat-y; padding:0; } #sidebar { width:240px; float:right; margin:15px 0 0; font-size:97%; line-height:1.5em; } } @media handheld { #content { width:90%; } #main { width:100%; float:none; background:#fff; } #main2 { float:none; background:none; } #main3 { background:none; padding:0; } #sidebar { width:100%; float:none; } } /* Links ----------------------------------------------- */ a:link { color:#258; } a:visited { color:#666; } a:hover { color:#c63; } a img { border-width:0; } /* Blog Header ----------------------------------------------- */ @media all { #header { background:#456 url("http://www.blogblog.com/rounders/corners_cap_top.gif") no-repeat left top; margin:0 0 0; padding:8px 0 0; color:#fff; } #header div { background:url("http://www.blogblog.com/rounders/corners_cap_bot.gif") no-repeat left bottom; padding:0 15px 8px; } } @media handheld { #header { background:#456; } #header div { background:none; } } #blog-title { margin:0; padding:10px 30px 5px; font-size:200%; line-height:1.2em; } #blog-title a { text-decoration:none; color:#fff; } #description { margin:0; padding:5px 30px 10px; font-size:94%; line-height:1.5em; } /* Posts ----------------------------------------------- */ .date-header { margin:0 28px 0 43px; font-size:85%; line-height:2em; text-transform:uppercase; letter-spacing:.2em; color:#357; } .post { margin:.3em 0 25px; padding:0 13px; border:1px dotted #bbb; border-width:1px 0; } .post-title { margin:0; font-size:135%; line-height:1.5em; background:url("http://www.blogblog.com/rounders/icon_arrow.gif") no-repeat 10px .5em; display:block; border:1px dotted #bbb; border-width:0 1px 1px; padding:2px 14px 2px 29px; color:#333; } a.title-link, .post-title strong { text-decoration:none; display:block; } a.title-link:hover { background-color:#ded; color:#000; } .post-body { border:1px dotted #bbb; border-width:0 1px 1px; border-bottom-color:#fff; padding:10px 14px 1px 29px; } html>body .post-body { border-bottom-width:0; } .post p { margin:0 0 .75em; } p.post-footer { background:#ded; margin:0; padding:2px 14px 2px 29px; border:1px dotted #bbb; border-width:1px; border-bottom:1px solid #eee; font-size:100%; line-height:1.5em; color:#666; text-align:right; } html>body p.post-footer { border-bottom-color:transparent; } p.post-footer em { display:block; float:left; text-align:left; font-style:normal; } a.comment-link { /* IE5.0/Win doesn't apply padding to inline elements, so we hide these two declarations from it */ background/* */:/**/url("http://www.blogblog.com/rounders/icon_comment.gif") no-repeat 0 45%; padding-left:14px; } html>body a.comment-link { /* Respecified, for IE5/Mac's benefit */ background:url("http://www.blogblog.com/rounders/icon_comment.gif") no-repeat 0 45%; padding-left:14px; } .post img { margin:0 0 5px 0; padding:4px; border:1px solid #ccc; } blockquote { margin:.75em 0; border:1px dotted #ccc; border-width:1px 0; padding:5px 15px; color:#666; } .post blockquote p { margin:.5em 0; } /* Comments ----------------------------------------------- */ #comments { margin:-25px 13px 0; border:1px dotted #ccc; border-width:0 1px 1px; padding:20px 0 15px 0; } #comments h4 { margin:0 0 10px; padding:0 14px 2px 29px; border-bottom:1px dotted #ccc; font-size:120%; line-height:1.4em; color:#333; } #comments-block { margin:0 15px 0 9px; } .comment-data { background:url("http://www.blogblog.com/rounders/icon_comment.gif") no-repeat 2px .3em; margin:.5em 0; padding:0 0 0 20px; color:#666; } .comment-poster { font-weight:bold; } .comment-body { margin:0 0 1.25em; padding:0 0 0 20px; } .comment-body p { margin:0 0 .5em; } .comment-timestamp { margin:0 0 .5em; padding:0 0 .75em 20px; color:#666; } .comment-timestamp a:link { color:#666; } .deleted-comment { font-style:italic; color:gray; } .paging-control-container { float: right; margin: 0px 6px 0px 0px; font-size: 80%; } .unneeded-paging-control { visibility: hidden; } /* Profile ----------------------------------------------- */ @media all { #profile-container { background:#cdc url("http://www.blogblog.com/rounders/corners_prof_bot.gif") no-repeat left bottom; margin:0 0 15px; padding:0 0 10px; color:#345; } #profile-container h2 { background:url("http://www.blogblog.com/rounders/corners_prof_top.gif") no-repeat left top; padding:10px 15px .2em; margin:0; border-width:0; font-size:115%; line-height:1.5em; color:#234; } } @media handheld { #profile-container { background:#cdc; } #profile-container h2 { background:none; } } .profile-datablock { margin:0 15px .5em; border-top:1px dotted #aba; padding-top:8px; } .profile-img {display:inline;} .profile-img img { float:left; margin:0 10px 5px 0; border:4px solid #fff; } .profile-data strong { display:block; } #profile-container p { margin:0 15px .5em; } #profile-container .profile-textblock { clear:left; } #profile-container a { color:#258; } .profile-link a { background:url("http://www.blogblog.com/rounders/icon_profile.gif") no-repeat 0 .1em; padding-left:15px; font-weight:bold; } ul.profile-datablock { list-style-type:none; } /* Sidebar Boxes ----------------------------------------------- */ @media all { .box { background:#fff url("http://www.blogblog.com/rounders/corners_side_top.gif") no-repeat left top; margin:0 0 15px; padding:10px 0 0; color:#666; } .box2 { background:url("http://www.blogblog.com/rounders/corners_side_bot.gif") no-repeat left bottom; padding:0 13px 8px; } } @media handheld { .box { background:#fff; } .box2 { background:none; } } .sidebar-title { margin:0; padding:0 0 .2em; border-bottom:1px dotted #9b9; font-size:115%; line-height:1.5em; color:#333; } .box ul { margin:.5em 0 1.25em; padding:0 0px; list-style:none; } .box ul li { background:url("http://www.blogblog.com/rounders/icon_arrow_sm.gif") no-repeat 2px .25em; margin:0; padding:0 0 3px 16px; margin-bottom:3px; border-bottom:1px dotted #eee; line-height:1.4em; } .box p { margin:0 0 .6em; } /* Footer ----------------------------------------------- */ #footer { clear:both; margin:0; padding:15px 0 0; } @media all { #footer div { background:#456 url("http://www.blogblog.com/rounders/corners_cap_top.gif") no-repeat left top; padding:8px 0 0; color:#fff; } #footer div div { background:url("http://www.blogblog.com/rounders/corners_cap_bot.gif") no-repeat left bottom; padding:0 15px 8px; } } @media handheld { #footer div { background:#456; } #footer div div { background:none; } } #footer hr {display:none;} #footer p {margin:0;} #footer a {color:#fff;} /* Feeds ----------------------------------------------- */ #blogfeeds { } #postfeeds { padding:0 15px 0; }

Thursday, January 27, 2011

My Correspondence with Netflix When They Sent Me a Damaged Disc in 2007

From: joeyclifford@hotmail.com
Sent: Tuesday, May 15, 2007 7:50:25 PM
To: customerservice@netflix.com
Subject: Other [NFC15]


Listen, I don't mean to be a jerk or anything. I understand discs get damaged and sometimes get shipped out. That’s life. OK. Fine. But you have to understand something: I don't have much in my life right now besides “Scrubs” (and, in particular, Sarah Chalke). I am a miserable, miserable person. I have one friend in Miami (equally miserable) and a girlfriend 3,000 miles away (who will certainly leave me when she gets to know me better; they all do). My professional life—professional life? Ha! What a joke. All I have is “Scrubs.” I look forward to new discs arriving. It allows me a fleeting, momentary escape from my miserable existence. So image how I felt to day: A new disc arrives. I sit on my couch. Dr. Elliot is looking even sassier than usual. All is good. Then my player freezes. I check the disc. Cracked! The whole thing. Cracked. No more “Scrubs” for Joe. I don’t smoke anymore. I don’t drink anymore. I don’t even eat cheese anymore. I mean, I know you are sending out a new disc, but I lost this day. You robbed me of my Tuesday. Tuesday, May 15, 2007, lost to me forever. Whoever is
answering this, I know you aren't personally responsible. Still, I am hurt. I'm not even sure what I want. Yes, I do. I want “Scrubs,” Season 2, Disc 2 here now. But you can’t give that to me, can you? Tomorrow or Friday is not today. Can you give me back my Tuesday?

                                                                               
                                                                            *

Hi Joe,

Thanks for your message.

I am sorry to hear that this has caused you distress, and I’d be happy to help. I can definitely address your concerns with Netflix. With regard to everything else in your life, I do hope that perhaps with the (hopeful) improvement in your Netflix service, everything else will take a turn for the best as well.

I certainly apologize for any difficulties you may have experienced with the quality of our discs or the shipments you have received. I can assure you our warehouse staff performs an inspection on each and every DVD before it leaves our warehouse, and will scrap those that cannot be cleaned or repaired. We do rely heavily on our customers to notify us of any defects or damages experienced, so we thank you for your feedback. If a movie is not visibly damaged and there have not been any previous reports of problems, we will ship the copy to the next customer. Our compensation for damaged DVDs is to ship replacement copies as soon as it is possible.

In an attempt to compensate you for any troubles you’ve had, I am issuing you a bonus disc voucher for you to use at your convenience.

Please let us know if there is anything else we can do to ensure you get the most out of your Netflix Membership.

If you have any further questions or concerns, please feel free to contact us.

Thanks,
Rachel
Netflix Customer Service

            

posted by Joe Clifford @ 7:48 PM   0 Comments

0 Comments:

Post a Comment

Subscribe to Post Comments [Atom]

<< Home